Privacy Policy for Maple Antiquity
Maple Antiquity is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you use our services, including our website, participate in our tours, workshops, or engage with our consulting services. We operate in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where relevant, and Canadian privacy legislation.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include guided historical tours, archaeological site visits, heritage conservation consulting, cultural event planning, educational workshops on ancient civilizations, historical reenactments, artifact exhibition development, and genealogical research support.
- Personal Identification Information: Name, address, email address, phone number, date of birth, and payment information (e.g., credit card details) when you book tours, register for workshops, or purchase services.
- Demographic Information: Information such as age, gender, nationality, or preferences related to historical interests, which helps us tailor our services.
- Travel and Activity Information: Details about tours booked, historical sites visited, workshop participation, special requests, and dietary restrictions or accessibility needs to ensure a safe and enjoyable experience.
- Technical Data: IP address, browser type, operating system, referring URLs, device information, and website usage data collected automatically through cookies and similar tracking technologies when you visit our online platform.
- Communication Data: Information you provide when communicating with us via email, phone, or feedback forms.
2. How We Use Your Information
Your personal information is used for various purposes to provide and improve our services, including:
- Service Provision: To process bookings for tours, workshops, and events, manage registrations, and provide the historical interpretation and consulting services you request.
- Communication: To communicate with you regarding your bookings, provide updates about our services, respond to your inquiries, and send important service-related notices.
- Personalization: To tailor our tours and educational content to your interests and preferences, enhancing your experience with Maple Antiquity.
- Improvement of Services: To analyze how our services are used, conduct research, and gather feedback to improve our offerings, website functionality, and overall customer experience.
- Marketing: With your consent, to send you promotional materials, newsletters, updates on new tours, workshops, or special offers that may be of interest to you. You can opt-out at any time.
- Legal and Security Purposes: To comply with legal obligations, prevent fraudulent activities, enforce our terms and conditions, and protect the rights, property, or safety of Maple Antiquity, our customers, or others.
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties under specific circumstances:
- Service Providers: We engage third-party service providers (e.g., payment processors, IT support, analytics providers) to perform functions on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Tour Operators/Partners: When you book a tour or service that involves external partners (e.g., local transportation, accommodation providers, archaeological sites), we may share necessary information to facilitate your booking and experience.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to comply with legal processes or protect our rights or the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change of ownership or control of your personal information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure server environments. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.
6. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights concerning your personal information:
- Right to Access: To request a copy of the personal information we hold about you.
- Right to Rectification: To request correction of inaccurate or incomplete personal information.
- Right to Erasure ( "Right to be Forgotten"): To request the deletion of your personal information under certain circumstances.
- Right to Restriction of Processing: To request the restriction of processing of your personal information under certain conditions.
- Right to Data Portability: To receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your personal information, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before proceeding with your request.
7. Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
8. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Maple Antiquity
785 King Street West, Suite 201
Toronto, ON, M5V 1N4
Canada